Terms & Conditions | Hotbox Heaters
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Terms & Conditions

Here are our Terms and Conditions. Please read them with care.

We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that all orders are accepted on the following conditions:

We can accept orders for delivery to United Kingdom and Northern Ireland addresses only.
We do charge for postage and packing.
Please allow 7 working days delivery unless otherwise stated.
Smaller orders are despatched by Royal Mail, larger orders by Parcel force or courier.
If there is a delay on your order which will result in late delivery then we will contact you to explain why your order will be delayed and give you a new delivery date. If the delay is unacceptable to you then you have the right to cancel the order.

If for any reason you are not satisfied with your purchase, please contact us at the address below within 14 days from date of delivery.
Damaged goods or shortages on delivery must be notified to us within 7 days of receipt for adequate action to be taken.
This does not affect your statutory rights as a consumer.
To make a return please supply us with your name & address and also the reason for the return.
The goods should be returned to the address below, using the original packaging if possible. If the original packaging is not available the goods must be packed in a manner suitable for transportation to avoid damage during transport.
Any returned goods will be inspected on receipt at the factory. We reserve the right to make a charge for restocking the goods.

You can cancel your order up to 7 working days, from the day of the contract starting from after you receive the goods.
Upon cancellation we will return your money within 30 days of the cancellation.
You must bear all costs of returning any goods to us. Please return the goods to the address below.

We accept Most major credit/debit cards including Visa, Master card, Delta, Switch, Solo and Electron.
We operate a secure site for your transaction.
You can also telephone your order through to our order hot line number to +44 (0)1484 401134 along with your credit or debit card details.
If you wish you can fax your order through to +44 (0)1484 401695 along with your credit or debit card details.
Payment must be received before any goods are sent from the warehouse.

Our prices include VAT where applicable. Our VAT registration number is 1847 30059

All Credit Card numbers are encrypted when the order is placed. The numbers are only decrypted after they reach our computer.

Customers goods or equipment sent to us for repair will be disposed of after 30 days of receipt by us unless an order is given to us to repair the goods or equipment within that time and paid for at the appropriate time.

Customer Support

Please contact as follows:

Kirklees Developments Ltd
Mill 2, St Pegs Mill
Thornhill Beck Lane
West Yorkshire
Telephone: +44 (0)1484 401134
Fax: +44 (0)1484 401695
Email: enquiries@kdev.co.uk